Associate Relations Specialist
Make Lives Better Including Your Own.
The happiness of those we serve is dependent on the happiness of our associates, so you’ll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you’ll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
The Associate Relations (AR) Specialist is responsible for Integrity Line intake, documentation, and investigation of associate relations concerns. Provides support to HR Business Partners (HRBPS), operational leadership and associates including administering employment policies and practices and researching and/or investigating associate concerns and making recommendations that effectively promote positive associate relations. Supports HRBPs, operational leadership with respect to federal, state and local EEO and other labor and employment laws, ensuring consistent interpretation and application of laws, policies and procedures. The position is part of a Center of Expertise (COE) designed to ensure associate complaints and issues are investigated in a thorough and timely manner.
- Maintains knowledge of federal, state and local EEO and labor laws.
- Manages and resolves complex associate relations issues. Conducts effective, thorough, and objective investigations.
- Learns, manages, and frequently works in the case management system, through which Integrity Line calls and web based reports are received. Inputs and updates information about the calls/reports into the system.
- Processes and investigates associate relations complaints or issues submitted to the Integrity Line or, in some instances, to other corporate leaders.
- Uses judgment to establish appropriate course for the investigation and whether the complaint should remain internal to HR or involve other relevant departments.
- Determines issue at hand, severity of the case, estimated length of the investigation, participants involved, and which department (HR or another department such as Compliance, Internal Audit, Clinical, etc.) should lead the investigation.
- Partners and communicates with Human Resource Business Partners (HRBP) and Operational Leadership to resolve issues and make recommendations. Requires frequent communication via phone and email.
- Sends out reports to the relevant parties and maintains communication to ensure the case is properly investigated.
- Reviews, finalizes, and adequately documents cases and investigations that are ready to be closed.
- Builds and maintains relationships with key partners, such as the District Director of Operations (DDO), District Director of Clinical Services (DDCS), Human Resources Business Partners (HRBPs).
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and Experience
Bachelor's Degree (or equivalent in work experience). 3-5 years Human Resources experience.
Certifications, Licenses, and Other Special Requirements
Bachelor's Degree in Human Resources, Business Administration, or related field. Minimum two years of experience in Human Resources, preferably in Employee Relations.
Physical Demands and Working Conditions
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Talk or hear
- Ability to lift: up to 25 pounds
Requires interaction with co-workers, residents or vendors
- Occasional weekend, evening or nigh work if needed to ensure shift coverage
- Requires Travel: Occasionally
Uses discretion and independent judgment to solve diverse problems and make decisions, sometimes with limited precedents or established guidelines. Knows when to seek input from supervisor.
Knowledge and Skills
Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner. Ability to interact and develop strong trusting relationships with associates at all levels in order to gain support and achieve results. Intermediate knowledge of employment law, compliance, and labor relations subject matter. Ability to solve problems utilizing critical thinking skills. Computer proficiency with Microsoft Office (i.e. Word and Excel). Strong organizational skills and ability to multi-task in a fast paced environment.
Brookdale is an equal opportunity employer and a drug-free workplace.