Business Office and HR Manager - FT


Make Lives Better Including Your Own.


Relationships and integrity are the heart of our culture. They help us create a welcoming and inclusive community among our residents, associates and patients that feels like family. They guide us to be open in our communication with each other, and enable us to make the right decisions for the people who have entrusted us with their care. Our relationships and integrity work together to create a positive impact in the lives of the people we touch.


The happiness of those we serve is dependent on the happiness of our associates, so you’ll receive a competitive compensation and benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness – physical, mental, emotional, and financial. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.


If you want to work in an environment where you can become your best possible self, join us!


Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.


We believe that in order to best serve our residents and patients, we need to first serve our associates.  One way we do that is through our benefits.  Our offerings include, but are not limited to: 


Full-time and part-time associate benefits:

·         401(k) Retirement Savings Plan

·         Benefit plan package

·         Pre-tax Commuter Benefit

·         Associate Compassion Fund

·         Associate Discounts

·         Identity theft protection

·         Pet savings and insurance plans

·         Voluntary benefits available


 Full-time associate benefits:

·         Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.

·         Paid Time Off

·         Adoption Benefit

·         Tuition Reimbursement

·         Company-provided life insurance and accidental death and dismemberment (AD&D)

·         Voluntary STD and LTD


Please note, Brookdale has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.


Provides general guidance and interpretation to associates and managers on company human resources policies, procedures and practices. Responsible for the direct management and supervision of the Business Office at the Agency. Coordinates and oversees all human resources, scheduling, payroll, billing, and operational processes within the agency. Monitors efficiency levels within the business unit and financial resource utilization.


  1. Oversees the day-to-day operations of the business office, including staffing coverage and management.
  2. Manages recruitment activities for assigned community(s), including sourcing, interviewing, hiring and orienting new employees.
  3. Advises management regarding hiring decisions, equal employment opportunity, employee relations, compensation, benefits, OSHA and health/safety issues.
  4. Provides interpretation and guidance to management and associates on HR policies, procedures, practices and related documentation.
  5. Maintains employee relations records and prepares statistical reports concerning staffing and employee relations.
  6. Serves as primary contact with payroll in investigating and resolving pay issues and in interpreting corporate payroll policies.
  7. Organizes office operations and procedures such as typing, flow of correspondence, filing, and other operational duties. Evaluates office production, revises procedures, and devises new forms to improve efficiency of workflow.
  8. Processes orders for all necessary equipment and supplies. Orders within budgetary guidelines and maintains inventory control.
  9. Promotes personal and professional growth of staff and conducts performance reviews. Places ads, interviews and makes hiring decisions with the Care Coordination Manager regarding open positions. Works with human resources on disciplinary situations and meets with associates to discuss issues and concerns.
  10. Reviews weekly payroll reports and addresses associate payroll concerns. Works with Corporate Payroll to resolve issues.
  11. Completes or assists with special projects as requested by agency or senior management.
  12. Maintains associate personnel files per Brookdale standards and state regulations. Completes staff training and orientation, as needed.
  13. Conducts and receives calls from prospective clients and/or their families.
  14. Reviews and submits invoices to accounts payable for administration.
  15. Monitors billing errors and long-distance coverage problems of telephone systems. Contacts provider to resolve issues.
  16. Oversees mailroom activities.
  17. Reports all accidents, incidents or complaints to supervisor immediately.
  18. Covers cases in the event that care associates cannot be secured to provide service to client(s).


This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


Education and Experience
Associates Degree or equivalent from a two-year college or technical school; Minimum one to three years related experience and/or training; or equivalent combination of education and experience. Minimum five years of experience in an office setting required. Previous managerial experience preferred.


Certifications, Licenses, and Other Special Requirements
Travel at least 75% of the time within the market is required in order to support BAH operations at all locations.


Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within an agency. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.


Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has a working knowledge of a functional discipline. Proficient with computer use and software applications. Effective written and oral communication skills. Ability to speak effectively before groups of customers or associates of an organization. Must possess excellent organizational skills and multi-tasking abilities. Consistently demonstrates sound judgment in the day-to-day operations and interactions with associates and clients. Promotes and maintains positive relationships and rapport with co-workers, clients, family members, and agency personnel. Projects a positive and professional image at all times. Working knowledge of basic accounting terminology and processes.


Physical Demands and Working Conditions

  • Standing
  • Walking
  • Sitting
  • Use hands and fingers to handle or feel
  • Reach with hands and arms
  • Climb or balance
  • Stoop, kneel, crouch, or crawl
  • Talk or hear
  • Taste or smell
  • Ability to lift: up to 100 pounds
  • Vision
  • Requires interaction with co-workers, residents or vendors
  • Occasional weekend, evening or night work if needed to ensure shift coverage
  • On-Call on an as needed basis
  • Possible exposure to communicable diseases and infections
  • Potential injury from transferring, repositioning, or lifting residents
  • Exposure to latex
  • Possible exposure to blood-borne pathogens
  • Possible exposure to various drugs, chemical, infectious, or biological hazards
  • Subject to injury from falls, burns, odors, or cuts from equipment
  • Requires Travel: Frequently


Brookdale is an equal opportunity employer and a drug-free workplace.

Business Office and HR Manager - FT

Regular Full-Time
ID: 2022-163621
Administration - Administrative Support
Apply Brookdale at Home Austin
Brookdale at Home
1034 Liberty Park Drive,
Austin, TX 78746
field26665 Community

Regular Full-Time
ID: 2022-163621
Administration - Administrative Support