Overview

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

Responsibilities

Supports the Brookdale computing environment by administering systems and processes that primarily affect large numbers of associates or devices. This position serves as an escalation point for the EUS team for highly complex or high impact hardware and application issues.

1. Assists in evaluation of proposed new hardware and software for potential deployment to Brookdale associates.
2. Assists with development and management of images for end user devices.
3. Assists with administration of centrally managed systems for, inventory, application/update deployment and patch management.
4. Anticipates potential problems and performs thorough testing of all images, applications, updates and patches prior to deployment
5. Analyzes, develops, and implements system improvements for enhanced security, efficiency, and productivity as directed by End User Services management.
6. Executes projects as directed by End User Services management.
7. Maintains record of project status and prepares activity report as requested.
8. Serves as an escalation point for the End User Services and Device teams for high level or high impact device issues.
9. Works directly with other IT teams to understand end user needs for new applications and systems.
10. May assist project teams with hardware and software roll-outs as needed.
11. Stays informed about specific application and system changes that are being made at Brookdale as directed by End User Services management.
12. Establishes and maintains effective working relationships with IT staff, vendors, customers and management.
13. Makes support decisions which are consistent with department and company computing policies.
14. Encourages teamwork through cooperative interactions with co-workers.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience
Associates degree from a two-year college or technical school; one to two years of computer support experience or equivalent combination of education, certifications and experience. Must have knowledge of PC hardware and software principles as they apply to company’s computing environment.

Certifications, Licenses, and Other Special Requirements
None

Management/Decision Making
Uses limited independent judgement to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have good organizational skills and attention to detail. Will generally work under direct supervision; should have ability to independently perform work tasks.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch crawl
• Talk or hear
• Ability to lift:  up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• On-Call on an as needed basis
• Requires Travel:  Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.