Manager, Human Resources


Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.


Provides general guidance and interpretation to associates and managers on company human resources policies, procedures and practices. Serves as primary point of contact for associates at assigned community(s).


  1. Provides interpretation and guidance to management and associates on HR policies, procedures, practices and related documentation.
  2. Advises management regarding hiring decisions, equal employment opportunity, employee relations, compensation, benefits, OSHA and health/safety issues.
  3. Manages recruitment activities for assigned community(s), including sourcing, interviewing, hiring and orienting new employees.
  4. Develops and implements associate orientation program.
  5. Handles inquiries and complaints at the community. Investigates, oversees, and resolves or refers complex associate issues to the corporate office, in accordance with company policies.
  6. Maintains employee relations records and prepares statistical reports concerning staffing and employee relations.
  7. Serves as primary contact with payroll in investigating and resolving pay issues and in interpreting corporate payroll policies.
  8. Conducts exit interviews with community office staff to determine reasons for separation. Develops retention recommendations and strategies to address areas of concern.
  9. Develops human resources presentation materials and forms as needed.
  10. Trains management on leadership and HR skills.


This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


Education and Experience
Bachelor's degree in Human Resources, Business Administration, or related field from a four-year college and a minimum of three to five years related experience and/or training; or equivalent combination of education and experience.


Certifications, Licenses, and Other Special Requirements
Certified Professional in Human Resources (PHR/SPHR) is preferred; or desire/willingness to acquire.


Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.


Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Demonstrate knowledge of employment law (federal and state). Effective computer skills with intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint, and Access). Excellent oral and written communication skills. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to manage multiple tasks efficiently.


Physical Demands and Working Conditions

  • Standing
  • Requires interaction with co-workers, residents or vendors
  • Walking
  • Sitting
  • Use hands and fingers to handle or feel
  • On-Call on an as needed basis
  • Reach with hands and arms
  • Talk or hear
  • Taste or smell
  • Ability to lift: Up to 25 pounds
  • Requires Travel: Occasionally
  • Vision


Brookdale is an equal opportunity employer and a drug-free workplace.

Apply Lake Port Square, FL
Lake Port Square, FL
800 Lake Port Boulevard Leesburg, 34748
field26665 Community

Regular Full-Time
ID: 2019-44136
Human Resources - General HR