Make Lives Better Including Your Own.
The happiness of those we serve is dependent on the happiness of our associates, so you’ll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you’ll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.
Receptionist-AP- Part Time
• GREAT Location
• GREAT Staff and Residents to Work with
• GREAT Hours(Mon-Thurs 5:00pm-8:00pm)
• GREAT Opportunity for Growth
• GREAT Meals (daily meal provided)
• GREAT Leadership
Do you want to earn more than a paycheck….The work you do will be challenging yet rewarding?
1. Greets all visitors entering facility in a courteous, warm and professional manner. May provide drinks and other comfort amenities, as deemed appropriate, while waiting. Ensures that guests sign guest sheets and locates correct resident or party to escort visitors, answer questions, etc. Notifies residents of visitors and obtains directions regarding their desires on receiving guests and handles them accordingly.
2. Promotes positive image of community and serves as ambassador of community to visitors. May answer general questions regarding community to potential residents and inquiring families. Provides informational brochures and packets as requested. Ensures proper referrals to marketing staff.
3. Receives incoming phone calls and directs to proper residents and staff. Maintains and updates log of emergency phone numbers. Also maintains contact information for residents and staff.
4. Receives all mail for community and residents; sorts and delivers to mail locations appropriately. Collects outgoing packages and mail; ensures their proper handling, charging and collection by postal and shipping companies. Delivers newspapers, waters plants, straightens office and lobby, and prepares refreshments.
5. May check visitors into guest suites and ensures that questions are answered and access is granted. 6. May call for transportation as requested by residents. Maintains logs on resident check in lights and visual check in. Alerts staff when residents may not appear as expected.
7. May routinely perform basic typing, filing and clerical work as requested. Maintains community resident rosters and other community information as requested. May update birthday lists and complete card mailings.
8. Responds appropriately to resident emergencies by calling or contacting appropriate internal and external parties, according to established protocol. May also assist with disaster management efforts and activities during evacuations, (i.e. hurricanes, etc.)
9. May assist Executive Director in community admissions and discharges. Assists in the maintenance of resident and employee files.
10. May take prospective residents and/or their families on tours of the community when marketing and administrative personnel are not available.
11. Maintains confidentiality and discretion when dealing with sensitive information (Business, Resident, Employee, Medical Records, etc.).
12. May assist the Activity Director and/or others as necessary in promoting activities with residents in the lobby. Promotes and encourages residents to participate in such activities.
Education and Experience:
High school diploma or general education degree (GED) preferred; and minimum of one year related experience and/or training; or equivalent combination of education and experience.
AP Experience Preferred but not Necessary will train
Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and Skills:
Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions. Basic typing skills essential along with basic knowledge of PC's and word processing software, preferably in a Microsoft Windows environment. Ability to effectively communicate in English and understand and follow written and oral instructions. Ability to read and interpret documents and write routine correspondence. Ability to deal tactfully with personnel, residents, family members, visitors, and the general public. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:
Full-time and part-time associate benefits:
· 401(k) Retirement Savings Plan
· Benefit plan package
· Employee Stock Purchase Program
· Pre-tax Commuter Benefit
· Associate Compassion Fund
· Associate Discounts
· Identity theft protection
· Pet savings and insurance plans
· Voluntary benefits available
Full-time associate benefits:
· Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.
· Paid Time Off
· Adoption Benefit
· Tuition Reimbursement
· Company-provided life insurance and accidental death and dismemberment (AD&D)
· Voluntary STD and LTD
Are you outgoing and someone who loves interacting with people on a daily basis? Then Brookdale’s Receptionist job is for you! Our Receptionists greet visitors, answer phones, and are the face and voice of our communities. In this role, you will answer questions and help our senior residents and guests in a professional, pleasant and courteous manner. Become part of our family, grow your skills and career, and have the satisfaction of helping make seniors’ lives brighter every day.
What it takes to be a Receptionist at Brookdale:
Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. Our Receptionists sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. You may also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
Brookdale is an equal opportunity employer and a drug-free workplace.