Resident Services Assistant
Make Lives Better Including Your Own.
The happiness of those we serve is dependent on the happiness of our associates, so you’ll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you’ll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
We believe that in order to best serve our residents and patients, we need to first serve our associates. One way we do that is through our benefits. Our offerings include, but are not limited to:
Full-time and part-time associate benefits:
· 401(k) Retirement Savings Plan
· Benefit plan package
· Employee Stock Purchase Program
· Pre-tax Commuter Benefit
· Associate Compassion Fund
· Associate Discounts
· Identity theft protection
· Pet savings and insurance plans
· Voluntary benefits available
Full-time associate benefits:
· Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.
· Paid Time Off
· Adoption Benefit
· Tuition Reimbursement
· Company-provided life insurance and accidental death and dismemberment (AD&D)
· Voluntary STD and LTD
At Brookdale, the health and well-being of our residents and associates is our top priority. All offers of employment at Brookdale are subject to a candidate’s successful completion of certain prerequisites which may include, but are not limited to, a legally compliant background check, drug screen, and any pre-employment testing or examination required by law, regulation, or Company policy. Brookdale has also adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.
Responsible for overseeing the healthcare management of residents of the community. This person will also provide leadership in the handling of residents' concerns and/or complaints.
- Handles resident complaints in a timely manner with diplomacy and efficiency, sometimes facilitating the work of other departments in resolutions.
- Works closely with staff to coordinate programs for first-aid respondents.
- Provides quality control at the community.
- Follows the status of residents in their level of care.
- Facilitates resident transitions, communicating with the resident and family members or other appointed designees.
- Keeps accurate records of the status of residents pertaining to healthcare and costs in the Healthcare Utilization Report,
- Assigns resident storage and parking.
- Executes necessary documents upon release of condo/apartment.
- Works with interior designer when appropriate to replace capital redecorating items.
- Conducts bi-weekly healthcare meetings to discuss the concerns of the Healthcare Committee and the health status of residents.
- Responds to the Resident Surveys in a timely manner. Views negative responses as an opportunity to establish a relationship with the resident and works with him/her to find a positive outcome to his/her concern(s).
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and Experience
High school diploma or General Education Degree (GED) is required. Must have worked a minimum of one to two years with seniors and have business experience with financial responsibility.
Certifications, Licenses, and Other Special Requirements
Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.
Knowledge and Skills
Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions. Public speaking, computer, good telephone skills, diplomacy, and counseling (for residents and families).
Physical Demands and Working Conditions
- Requires interaction with co-workers, residents or vendors
- Use hands and fingers to handle or feel
- On-Call on an as needed basis
- Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Ability to lift: Up to 25 pounds
Brookdale is an equal opportunity employer and a drug-free workplace.