Senior Living Advisor
Make Lives Better Including Your Own.
Do you have a desire to make a real difference in someone’s life, and be a force for good in the world beyond “customer service”? Do you have a background or interest in social work, counselling, teaching, or health care, with a soft spot in your heart for helping senior citizens and their families? If so, we are looking for caring, empathetic, servant-leaders with professionalism, critical thinking skills, and the courage to guide families in their search for independent living, assisted living, specialized memory care, skilled nursing, and home health care services for their loved ones.
As a Senior Living Advisor, you will build a connection with families as you help them care for their aging loved ones by matching them with one or more of over 700 Brookdale communities nation-wide, and recommending that they take the next step to come and see how we enrich the lives of those we serve with compassion, respect, excellence, and integrity.
The happiness of those we serve is dependent on the happiness of our associates, so you’ll receive competitive compensation and a benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. But you’ll earn more than a paycheck; you can enjoy opportunities to grow your career, as well as ongoing programs catered to your health, financial, mental, and emotional needs. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.
Responds to customer inquiries and increases interest and growth in company services and products.
- Responds to, manages and resolves inbound customer inquiries and requests.
- Determines customer needs and provides immediate assistance or refers customers with specific inquiries.
- Completes outbound calls and builds customer interest in services and products offered by the company.
- Updates databases with customer/prospective customer status and changes.
- Completes other duties as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and Experience
Customer service, marketing or sales experience is preferred with one to two years related experience and/or training. Prefer a Bachelor’s Degree (B. A. or B.S.) from a four-year college or university. Equivalent combination of education and experience.
Certifications, Licenses, and Other Special Requirements
Applies existing guidelines and procedures to make varied decisions. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Possesses an understanding of the aging process and needs of older adults across all product lines. Maintains an active, working knowledge of current competition and any new entrants. Ability to operate personal computers and related software. Ability to effectively manage time, tasks and projects in a dynamic environment is required. Ability to present self and Community as an organization ready to meet the needs of the senior to maximize their quality of life by providing the highest quality of care and services. Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers’ expectations, needs and circumstances. Ability to effectively listen and communicate verbally and in writing is essential. Must be a self-starter who excels in organizational and time-management skills and can work without close supervision.
Physical Demands and Working Conditions
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop, kneel, crouch crawl
- Talk or hear
- Ability to lift: up to 25 pounds
- Requires interaction with co-workers, residents or vendors
- Occasional weekend, evening or night work if needed to ensure shift coverage
- Requires Travel: Occasionally
Brookdale is an equal opportunity employer and a drug-free workplace.