Social Services Assistant


Make Lives Better Including Your Own.


Relationships and integrity are the heart of our culture. They help us create a welcoming and inclusive community among our residents, associates and patients that feels like family. They guide us to be open in our communication with each other, and enable us to make the right decisions for the people who have entrusted us with their care. Our relationships and integrity work together to create a positive impact in the lives of the people we touch.


The happiness of those we serve is dependent on the happiness of our associates, so you’ll receive a competitive compensation and benefits package with additional perks designed to make you smile. The work you do will be challenging yet rewarding. You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness – physical, mental, emotional, and financial. Most of all, we believe you can find purpose, meaning, and the chance to be a part of something bigger than yourself.


If you want to work in an environment where you can become your best possible self, join us!


Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.


We believe that in order to best serve our residents and patients, we need to first serve our associates.  One way we do that is through our benefits.  Our offerings include, but are not limited to: 


Full-time and part-time associate benefits:

·         401(k) Retirement Savings Plan

·         Benefit plan package

·         Pre-tax Commuter Benefit

·         Associate Compassion Fund

·         Associate Discounts

·         Identity theft protection

·         Pet savings and insurance plans

·         Voluntary benefits available


 Full-time associate benefits:

·         Extensive Insurance Plans, including medical, dental, vision, flexible spending account, health savings account and more.

·         Paid Time Off

·         Adoption Benefit

·         Tuition Reimbursement

·         Company-provided life insurance and accidental death and dismemberment (AD&D)

·         Voluntary STD and LTD


Please note, Brookdale has adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions, sincerely held religious beliefs, or applicable state laws and regulations.


Assists the Director of Social Services in the planning, developing, organizing, implementing, evaluating, and directing of the social service programs of the community.

  1. Meets with administration, medical, nursing staff, and other related departments in planning social services, as directed. Involves the residents/families in planning social service programs when possible.
  2. Interviews resident/families in a private and confidential setting regarding personal information. Information obtained can include but is not limited to: personal and family problems, and past illnesses.
  3. Provides consultation to members of our staff and community agencies, in efforts to solve the needs and problems of the residents through the development of social service programs.
  4. Performs administrative requirements (completing necessary forms, reports, etc.), and submits completed forms to the Director.
  5. Records and maintains regular Social Service progress notes indicating response to the treatment plan and/or adjustment to the new living setting.
  6. Provides information to residents/families about Medicare, Medicaid, and other financial assistance programs available. Participates in community planning related to the interests and needs of the residents and families.
  7. Refers residents/families to appropriate social service agencies when the community cannot provide for the services or needs of the resident.
  8. Participates in discharge planning, development, implementation of social care plans, and resident assessments.
  9. Compiles and maintains a social service directory listing available for community resources.
  10. Compiles information on discharge plans and presents it to appropriate committee, as required.
  11. Assists in making appointments and arranging transportation for the resident/family as requested or appropriate.
  12. Assists in the development, administration, and coordination of department policies and procedures.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


Education and Experience
High school diploma or General Education Diploma (GED) is required.


Certifications, Licenses, and Other Special Requirements


Physical Demands and Working Conditions

  • Standing
  • Requires interaction with co-workers, residents or vendors
  • Walking
  • Sitting
  • Occasional weekend, evening or night work if needed to ensure shift coverage.
  • Use hands and fingers to handle or feel
  • Reach with hands and arms
  • Possible exposure to communicable diseases and infections
  • Stoop, kneel, crouch, or crawl
  • Talk or hear
  • Ability to lift: Up to 25 pounds
  • Requires Travel: Occasionally
  • Vision

Management/Decision Making
Makes standard and routine decisions based on detailed guidelines with little independent judgment. Problems are generally solved with clear, detailed guidelines or by reporting them to a supervisor.


Knowledge and Skills
Has a basic level of a skill and can follow written or verbal instructions. Has basic technical skills to complete a few repetitive and well-defined duties. Has a basic knowledge of the organization in order to answer basic questions. Must be able to read, write, speak, and understand the English language. Ability to make independent decisions when circumstances warrant such action. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served. Must be a supportive team member, contribute to and be an example of team work and team concept. Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public. Leadership ability and willingness to work harmoniously with other personnel. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.


Brookdale is an equal opportunity employer and a drug-free workplace.

Social Services Assistant

Regular Full-Time
ID: 2022-171099
Healthcare - Resident/Patient Support Services
Apply Brookdale Westlake Hills
Brookdale Westlake Hills
1034 Liberty Park Drive,
Austin, TX 78746
field26665 Community

Regular Full-Time
ID: 2022-171099
Healthcare - Resident/Patient Support Services