Supervisor, Resident Care - LPN and CPR Certification Required
Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.
Responsible for the day-to-day supervision of Brookdale’s resident care staff within assigned community(ies).
- Provides direct supervision of at least two or more full-time time community care staff, which includes monitoring job performance, conducting associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed. Participates in the hiring, firing, and disciplinary processes.
- Makes daily rounds to ensure all resident care staff is performing work assignments in accordance with acceptable care standards, laws and regulations. Reviews resident care notes for completeness; makes sure they are descriptive of the care being provided and reflect the resident’s response to the care. Reviews change of shift logs to ensure actual or potential change of residents’ conditions are captured.
- Communicates to families regarding communities' personal needs and achievements. Reminds families of need for scheduled physician, dental, or eye appointments, as indicated on PSP.
- Performs daily and monthly safety and infection control checks of the home and grounds, assisting the Community Director for community health and safety purposes.
- Coordinates training and education of community care staff on an ongoing basis.
- Verifies all associate hours on time cards and weekly hour’s report. Completes resident care associate schedules to assure proper coverage to meet community needs and according to budget. Coordinates monthly staff schedules, arranges replacement staffing when necessary and maintains clear records of all changes, requests and irregularities. Develops resident care associate assignment tasks; develops shower and laundry schedules for resident care associates.
- Participates in the maintenance of community records including review of documentation performed by Community Assistants, monthly MAR reviews, setting up new community and thinning records.
- Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by Community Director. Participates in surveys and inspections made by authorized government agencies. Participates in the development of Plan of Corrections (POCs) in response to identified deficiencies.
- Trains resident care staff or coordinates training programs as required.
- Responds promptly to all emergency calls from communities, including communities residing in the independent section of the community. Shares on call duties as required.
- Participates in community functions including family socials and open houses.
- Develops and maintains a positive image with community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and Experience
Associate's degree (A.A.) or equivalent from two-year college or technical school or higher level of educational. A minimum of two years’ related experience. Previous supervisory/ management experience preferred.
Certifications, Licenses, and Other Special Requirements
Registered Nursing License, if required by state. In accordance with state law, must possess current state certification and follow regulations to maintain certification currency. Basic CPR/First Aid training. Fire Safety training. Ability to work every other weekend or share weekend coverage with HWD.
Physical Demands and Working Conditions
- Requires interaction with co-workers, residents or vendors
- Occasional weekend, evening or night work if needed to ensure shift coverage.
- Use hands and fingers to handle or feel
- On-Call on an as needed basis
- Reach with hands and arms
- Possible exposure to communicable diseases and infections
- Stoop, kneel, crouch, or crawl
- Potential injury from transferring, repositioning, or lifting residents
- Talk or hear
- Exposure to latex
- Ability to lift: Up to 50 pounds
- Possible exposure to blood-borne pathogens
- Possible exposure to various drugs, chemical, infectious, or biological hazards
- Requires Travel: Occasionally
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Excellent communication, organizational and problem solving skills; strong supervisory skills; high degree of accuracy in all assignments; ability to work independently and manage time efficiently; high degree of initiative and creativity; good judgment; ability to employ professional ethics, and excellent analytical and clinical knowledge. Ability to manage multiple priorities and tasks. Ability to manage revenue and expense budget.
Brookdale is an equal opportunity employer and a drug-free workplace.