What are the side effects from the COVID-19 vaccine?

Most people do not have serious problems after being vaccinated, according to the CDC. We will understand more about mild side effects of the COVID-19 vaccine before we start to use it. Note that your arm may be sore, red, or warm to the touch. These symptoms usually go away on their own. Some people report getting a headache or fever when getting a vaccine. These side effects are a sign that your immune system is doing exactly what it is supposed to do. It’s working and building up protection against disease.

Is it true you need two doses of the vaccine?

Yes. Nearly all COVID-19 vaccines being studied in the U.S. require two shots. The first one starts building protection, but everyone will have to have a second one a few weeks later to get the most protection the vaccine can offer.

Isn’t it better to get immunity from actually having COVID-19 than it is to get immunity from a vaccine?

No. The CDC says getting the COVID-19 vaccine is the safer choice. While scientists are still learning more about the virus, the current advice is that COVID-19 has caused serious illness and death for many, many people and if you get it, you also risk giving it to your loved ones, who may get very sick.

Can individuals pay to be one of the first to get the COVID-19 vaccine?

No. Vaccines will be administered according to the federal government’s carefully planned priority list, which Brookdale is thrilled to be a part of.

Why aren’t hand-washing and social distancing enough to prevent the spread of COVID-19?

We need to use many different methods to stop a pandemic. The CDC points out that vaccines work with your immune system so your body will be ready to fight the virus if you are exposed. But washing hands and using hand sanitizer, maintaining social distance, and wearing face masks help reduce your chances of being exposed or of spreading the virus to others.

What testing has Brookdale conducted?

Because you can transmit COVID-19 even if you’re not showing symptoms, we worked in coordination with local health departments to test community residents and associates, regardless of whether they were symptomatic. Our goal with baseline community-wide testing was to help contain the virus. We shared these testing plans with our residents, their families and our associates in advance and answered any questions. In the case of positive test results, we notified residents and their families, as well as the local health department. As of August 31, 2020, baseline testing has been completed in all of our communities.

Is Brookdale accepting move-ins?

Yes, we are accepting move-ins, unless the specific community has been otherwise instructed by public health officials or pursuant to the direction of corporate clinical leadership.

Do new residents have to quarantine upon move-in?

New residents considered low risk can now avoid a 14-day quarantine if they have a COVID-19 test and a negative result within three days prior to move-in. High-risk new residents must have a COVID-19 test and a negative result within three days prior to move-in as well. They can then move in and quarantine until being tested on Day 4 or 5, and then released from quarantine when they receive the second negative test result. Risk level is assessed in a pre-move-in screening. New residents who were exposed to someone who is COVID-19 positive would have to quarantine as noted above and through 14 days of the date of their exposure.

Are residents allowed to leave their apartments?

Yes, in most cases, residents are allowed to leave their apartments. We are educating our residents on social distancing and health practices set forth by the CDC and local government officials. In accordance with the recommendations of the CDC, residents with respiratory infections or suspected COVID-19 will need to self-isolate in their rooms for the protection of others at the community. To help our residents cope with possible feelings of isolation, we’ve rolled out some great high-tech ways they can be social over any distance. Our residents have access to video call apps like FaceTime ® , Skype TM , Zoom ® and more to help them stay in touch with family, loved ones or even their best friend next door. FaceTime is a registered trademark of Apple, Inc. Skype is a trademark of Microsoft Corporation, Inc. Zoom is a registered trademark of Zoom Video Communications Inc.

Are you allowing family and friends to visit loved ones in your communities?

Where community and local regulatory guidelines allow, residents can participate in outdoor visits. These in-person visits may look different than you are used to, because our top priority is helping to keep our residents, associates and visitors are safe. Here’s what we ask of our visitors: Schedule a visit in advance during designated visiting hours. Undergo temperature check and screening. Limit visitors in the group to four or fewer. Use hand sanitizer prior to and after each visit. Visits in designated outdoor areas, weather permitting. Limit visits to 45 minutes. Follow social-distancing guidelines, and avoid physical contact. Assistive technology, such as hearing devices or cell phones, will be provided as needed. Wear face coverings at all times (unless medically unable). And some communities, as allowed by state or local health officials, are offering indoor visits when following similar precautions.

HWhen will amenities, such as dining rooms, beauty parlors and workout rooms, re-open for residents?

Our approach to re-opening amenities in our communities varies by location and is based on the health and safety directives from the CDC, local and state public health officials and our own clinical experts. In most cases, these amenities will initially resume on an appointment-only basis, with other additional safety guidelines in place, such as time and occupant limits, time between appointments and enhanced cleaning. Social distancing and face covering rules will also apply.

How often is cleaning taking place?

WWe refined our cleaning protocol for infection control specifically to target the novel Coronavirus, based on scientific and healthcare recommendations. We use products that are certified by the Environmental Protection Agency (EPA) to both clean and disinfect and that have been deemed effective against the virus that causes COVID-19. Associates are trained specifically to understand how to use these products, including how long they must be in contact with a surface in order to properly disinfect it. Community areas such as elevators, hallways and courtyards are typically cleaned as frequently as three times a day.

What other precautionary measures has Brookdale taken to try to protect residents and associates?

Suspending planned or sponsored group outings and strongly encouraged residents to refrain from making trips outside of the community unless medically necessary Restricting visitors and non-essential health personnel from our communities, except in end-of-life situations until state and local health officials allowed relaxation of these restrictions Conducting health screenings of anyone coming into the community Limiting travel of our associates to avoid possible spread of the viral illness from city to city Created a corporate emergency response team to provide support to our teams on the ground in our communities Refined our best practices and re-educated associates on those practices for hand-washing, sanitizing and other infection prevention measures that are part of our daily operations Provided communities with additional tools to assist in monitoring residents’ health, such as thermometers and pulse oximeters Engaged with leading medical centers for recommendations and guidance to complement the internal expertise of our clinical team

What happens if there is a positive COVID-19 diagnosis at a Brookdale community?

In the cases of a confirmed diagnosis of COVID-19 in a community, we have acted in compliance with the CDC local and state health authorities’ guidance, as well as the best interest of the person. Residents and designated emergency contacts as well as associates are notified. When necessary, we have created special areas for residents who test positive. These separate quarters typically utilize temporary plastic walls to try to minimize spread of the virus into the surrounding community. Dedicated associates are assigned exclusively to these special areas and wear expanded Personal Protection Equipment (PPE), which may include head coverings, eye protection, face shields, N95/KN95 masks, gowns, gloves and shoe covers.

What are you doing to manage and answer resident and associate questions and concerns?

We activated an emergency command/resource center to help ensure regular communication with corporate leadership, field team leaders and suppliers. We have a comprehensive number of resources and support in our newsroom . We are able to answer questions through a variety of communication channels, including: Directly with our executive directors at each Brookdale community Brookdale.com, where there is comprehensive information and tools Through social media, where each Brookdale community has a local Facebook page and provides important information specific to that community Through our national connection center

What is the best way for me to stay up-to-date on how my loved one's Brookdale community is responding to the virus?

There are a few ways to stay informed as to what is going on: First, contact the executive director of your local community. Check the local community social media pages. Visit brookdale.com and the Brookdale newsroom for general information and updates. If there is a positive COVID-19 diagnosis at the community, residents/designated emergency contacts will be notified by the community executive director.

Is Brookdale conducting tours?

Yes, we are offering several options for prospective residents and their family members to visit a community, including in-person, where allowable. Learn more about how you can choose your own visit experience.

We Value Your Health and Well-Being

We create a vibrant atmosphere that supports physical, mental, spiritual and emotional wellness—so you can stay energized and fulfilled. Our engaging programs, helpful services and thoughtful amenities, help you stay independent and connected every day. With a team member available 24/7, for you and your family to feel confident knowing support is nearby.

How Brookdale Is Responding to the Coronavirus (COVID-19)

Since the first reports of the Coronavirus (COVID-19) were diagnosed in the United States in January, we have been working to help ensure that we are prepared. Brookdale’s number one priority is the health and safety of our residents, patients and associates.

We understand there is concern, so we want you to know that we have taken and continue to take appropriate steps to mitigate the risk of exposure.

Hear more about our preparedness plan from our CEO Cindy Baier.

How Brookdale Is Responding to the Coronavirus (COVID-19)

Get Started

Your concerns are important to us.

Connect with a senior living advisor who can inform you about safety and availability at our communities, and answer any other questions you have.

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Promoting Well-Being and Independence

Wellness and independence start with the right support. From engaging programs to building healthy habits, we create opportunities for you to feel strong and sharpen abilities.

Immunization Clinics

Each year, our communities strive to offer convenient access to vaccines for influenza, shingles, pneumonia and more.

Nutrition

Brookdale’s Dining Center of Excellence focuses on serving flavorful, nutrient-rich meals made with you in mind.

Exercise

Move your body in a fitness class or challenge your mind with a fun brain teaser.

Meaningful Connections

Through everyday moments and shared experiences, there's opportunities to build meaningful relationships.

Is Senior Living Really More Secure Than a Family Home?

Yes. Our communities include a variety of layouts, systems and services—designed and built to make daily life easier and more secure.

Brookdale's thoughtfully designed communities include helpful features like:

Step-free showers and grab bars
Emergency call systems
Staff on-site 24/7

Is Senior Living Really More Secure Than a Family Home?

Yes. Our communities include a variety of layouts, systems and services—designed and built to make daily life easier and more secure.

Brookdale's thoughtfully designed communities include helpful features like:

Step-free showers and grab bars
Emergency call systems
Staff on-site 24/7

Regular Cleaning and Disinfecting

Our team follows detailed cleaning protocols using EPA-certified products designed to protect against viruses like COVID-19 and influenza. Associates receive hands-on training to ensure proper use and effective disinfection throughout the community.

Regular Cleaning and Disinfecting

Helping to Keep You Out of Harm's Way During a Natural Disaster

Brookdale communities have plans in place to support you during emergencies, whether that means evacuating or staying safely on-site. Our teams coordinate transportation, arrange shelter and keep families informed every step of the way.

Helping to Keep You Out of Harm's Way During a Natural Disaster

Can You Help Me Find a Doctor or Healthcare Provider?

Yes. At a community with Brookdale HealthPlus, you can turn to a registered nurse who serves as your care manager. They work with your healthcare team to help arrange referrals and connect you with a provider.

How Can A Care Manager Help?

When you move in, your care manager meets with you to talk about your health, goals and wishes. This is a chance to share the kind of provider you need and ask questions about your care.

Your care manager also helps arrange referrals, set up follow-up visits and keep your healthcare team informed. Think of them as a link between you and the providers who care for you.

Can I See A Doctor At My Community?

You may have the option to see a primary care provider right in your community. Your care manager can talk with you and your primary care team about visits at the community or a doctor’s office.

How Do I Get Started?

Ask whether the community you’re considering offers Brookdale HealthPlus. As you plan your move, share what matters to you, such as finding a doctor nearby or one who treats a certain health issue.

Bring a list of your current doctors so you can discuss how the care manager could work with them and help with new referrals. Before choosing a provider, check with their office about health plan coverage, costs and visit options.

Can You Help Me Find a Doctor or Healthcare Provider?

How Can A Care Manager Help?

When you move in, your care manager meets with you to talk about your health, goals and wishes. This is a chance to share the kind of provider you need and ask questions about your care.

Your care manager also helps arrange referrals, set up follow-up visits and keep your healthcare team informed. Think of them as a link between you and the providers who care for you.

Can I See A Doctor At My Community?

You may have the option to see a primary care provider right in your community. Your care manager can talk with you and your primary care team about visits at the community or a doctor’s office.

How Do I Get Started?

Ask whether the community you’re considering offers Brookdale HealthPlus. As you plan your move, share what matters to you, such as finding a doctor nearby or one who treats a certain health issue.

Do You Have Mental Health Services?

Yes. Select Brookdale communities offer some mental health services, including depression-focused support programs. Your mental health matters, and we’re here to help you explore your options.

How Can Brookdale Support You With Depression?

Available at select communities, our Community Specialization Programs include support focused on depression. The goal is to help you learn about your health and connect with others who share similar needs. Your family can learn more, too, so they can better understand what you’re going through.

Start by sharing how you feel with your doctor. Together, you can explore options, such as talk therapy or medicine. Think of our community programs as added support alongside your treatment plan, rather than a replacement for it.

How Can You Learn What’s Available?

When you call one of our senior living advisors, share the support you’re looking for and what helps you feel at home. Ask which communities offer depression-focused programs, what they can include, who leads them and whether extra costs apply.

Do You Have Mental Health Services?

Yes. Select Brookdale communities offer some mental health services, including depression-focused support programs. Your mental health matters, and we’re here to help you explore your options.

How Can Brookdale Support You With Depression?

How Can You Learn What’s Available?

Does Brookdale Offer Physical Rehabilitation?

Yes. Select Brookdale communities offer physical rehabilitation and on-site therapy, which can include physical, occupational and speech therapy. Communities also can offer wellness programs focused on movement, strength and overall well-being.

What Physical Rehabilitation Services Does Brookdale Offer?

Rehabilitation services can help you work toward recovery, mobility and everyday living goals. Depending on the community, services may include:

Physical therapy: Exercises and therapeutic techniques focused on strength, balance and flexibility
Occupational therapy: Therapy focused on skills for everyday activities, such as dressing and grooming
Speech therapy: Therapy focused on communication, cognition and swallowing
Short-term rehabilitation: Therapy and clinical care following an injury, surgery or hospital stay

Does Brookdale Offer Physical Therapy for Bone and Joint Health?

Select communities offer wellness-focused specialization programs, including bone and joint programming. These programs focus on movement and overall wellness as part of living your Optimum Life.

When rehabilitation is recommended, available physical therapy can support your wellness journey with services personalized to your needs and your medical provider’s recommendations.

Can You Receive Physical Therapy Where You Live at Brookdale?

On-site therapy can make rehabilitation more convenient by bringing services closer to where you live.

Options vary by community and care level. Ask about on-site therapy as you explore locations to learn what’s available.

How Can Brookdale HealthPlus® Support Your Health and Wellness?

Brookdale HealthPlus provides additional clinical care coordination at participating communities. A registered nurse can work with you, your medical providers and the community care team to coordinate care and keep health information connected.

If rehabilitation is part of your care plan, this coordinated approach can connect your health needs with your providers and available community resources.

How Do You Find a Brookdale Community with Physical Rehabilitation?

As you explore Brookdale communities, ask about physical rehabilitation, on-site therapy, bone and joint wellness programming and Brookdale HealthPlus®. A senior living advisor can explain which programs are available at a particular location and how they may align with your goals.

Does Brookdale Offer Physical Rehabilitation?

What Physical Rehabilitation Services Does Brookdale Offer?

Rehabilitation services can help you work toward recovery, mobility and everyday living goals. Depending on the community, services may include:

Physical therapy: Exercises and therapeutic techniques focused on strength, balance and flexibility
Occupational therapy: Therapy focused on skills for everyday activities, such as dressing and grooming
Speech therapy: Therapy focused on communication, cognition and swallowing
Short-term rehabilitation: Therapy and clinical care following an injury, surgery or hospital stay

Does Brookdale Offer Physical Therapy for Bone and Joint Health?

Select communities offer wellness-focused specialization programs, including bone and joint programming. These programs focus on movement and overall wellness as part of living your Optimum Life.

When rehabilitation is recommended, available physical therapy can support your wellness journey with services personalized to your needs and your medical provider’s recommendations.

Can You Receive Physical Therapy Where You Live at Brookdale?

On-site therapy can make rehabilitation more convenient by bringing services closer to where you live.

Options vary by community and care level. Ask about on-site therapy as you explore locations to learn what’s available.

How Can Brookdale HealthPlus® Support Your Health and Wellness?

If rehabilitation is part of your care plan, this coordinated approach can connect your health needs with your providers and available community resources.

How Do You Find a Brookdale Community with Physical Rehabilitation?

Caregiver Helping Resident During Physical Therapy

What Are the Warning Signs of Elder Abuse?

You may notice subtle or sudden changes, such as:

Mood shifts, depression or withdrawal
Unexplained bruises or injuries
Unkept appearance or poor hygiene
Confusion about finances or missing items
Reluctance to speak openly around others

Patterns or changes over time may signal that more attention is needed.

What Are the Warning Signs of Elder Abuse?

You may notice subtle or sudden changes, such as:

Mood shifts, depression or withdrawal
Unexplained bruises or injuries
Unkept appearance or poor hygiene
Confusion about finances or missing items
Reluctance to speak openly around others

Patterns or changes over time may signal that more attention is needed.

How Can I Help Reduce the Risk of Elder Abuse in Senior Living?

The more involved and informed you are, the more support your loved one may feel.

Here are a few ways to stay connected:

Visit often and vary the timing of your visits
Speak regularly with caregivers and staff
Understand your loved one’s care plan and preferences
Check in on medications, spending habits and social routines
Ask questions if something seems unusual or unclear

Relationships built on communication and transparency go a long way.

We Value Your Health and Well-Being

Your concerns are important to us.

Promoting Well-Being and Independence

Is Senior Living Really More Secure Than a Family Home?

Is Senior Living Really More Secure Than a Family Home?

Regular Cleaning and Disinfecting

Regular Cleaning and Disinfecting

Helping to Keep You Out of Harm's Way During a Natural Disaster

Helping to Keep You Out of Harm's Way During a Natural Disaster

Can You Help Me Find a Doctor or Healthcare Provider?

How Can A Care Manager Help?

Can I See A Doctor At My Community?

How Do I Get Started?

Can You Help Me Find a Doctor or Healthcare Provider?

How Can A Care Manager Help?

Can I See A Doctor At My Community?

How Do I Get Started?

Do You Have Mental Health Services?

How Can Brookdale Support You With Depression?

How Can You Learn What’s Available?

Do You Have Mental Health Services?

How Can Brookdale Support You With Depression?

How Can You Learn What’s Available?

Does Brookdale Offer Physical Rehabilitation?

What Physical Rehabilitation Services Does Brookdale Offer?

Does Brookdale Offer Physical Therapy for Bone and Joint Health?

Can You Receive Physical Therapy Where You Live at Brookdale?

How Can Brookdale HealthPlus® Support Your Health and Wellness?

How Do You Find a Brookdale Community with Physical Rehabilitation?

Does Brookdale Offer Physical Rehabilitation?

What Physical Rehabilitation Services Does Brookdale Offer?

Does Brookdale Offer Physical Therapy for Bone and Joint Health?

Can You Receive Physical Therapy Where You Live at Brookdale?

How Can Brookdale HealthPlus® Support Your Health and Wellness?

How Do You Find a Brookdale Community with Physical Rehabilitation?

What Are the Warning Signs of Elder Abuse?

What Are the Warning Signs of Elder Abuse?

How Can I Help Reduce the Risk of Elder Abuse in Senior Living?

Connect With a Senior Living Advisor: Call 877-384-8989